Q. I don't want to make a reservation online, what can I do ?
A. You can :
Q. How far ahead can I book? Can I book say 12 months in advance ?
Q. Can I specify my room preferences (preferred floor, non smoking room.) ?
Q. How do I make a reservation for someone else ?
Q. What happens to my hotel booking if my flight is delayed ?
|CONFIRMING A RESERVATION|
Q. What happens when I make a reservation?
Q. What sort of acknowledgement will I receive when I book a hotel room ?
|CHANGING / CANCELLATION|
Q. Are there any cancellation charges?
Q. What are the Credit Cards Refunds?
|PRICES & PAYMENT|
Q. Are prices for per person or per room?
Q. Are your prices current?
Q. What currency are the prices quoted in?
Q. Can you offer a better price for XXX number of nights stay?
Q. My credit card number is correct, but it is not accepted. Why ?
Q.Is there any alternative methods of payment?
A. Besides using credit cards we also accept direct bank in to our Bank Islam Account*.
Account Name: Primula Beach Hotel
Bank Islam Malaysia Berhad
*Please send transaction slip via fax/email
Q. What are the check in and check out times?
Q. Do you offer hotel pickup?
Q. Is it safe for me to give my credit card details over the internet?
Q. What do you do with my personal information?
|If you still cannot find the answer to your question, please feel free to email us. All inquiries will be attended to, and usually within 24 hours of receipt of your mail.
If you did not get a reply within 24 hours, please resend your inquiry.